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Yes! At City Roots Properties, we believe in fair, performance-based pricing. For new clients, we will market your unit, conduct showings, screen applicants, and handle all leasing paperwork with no tenant placement fee for the first tenant we place. Many management companies in Chicago charge the equivalent of one month’s rent for tenant placement, so this can represent significant savings for you as an owner. Even if you already have a tenant in place when you sign with us, we will still honor this benefit — once that tenant moves out, we will find your next tenant at no placement cost. Our philosophy is simple: we want the opportunity to prove our value first.

City Roots Properties' services cover marketing and leasing, tenant screening, rent collections, maintenance, financial reporting, and investment strategy support. We tailor solutions for condos, single-family homes, and townhomes throughout Chicago.

City Roots Properties uses a thorough tenant-screening process, including credit score checks, eviction and rental history, income/employment verification, landlord references, and criminal background screening. It ensures reliable tenants and long-term stability.

City Roots Properties provides 24/7 maintenance support. Tenants submit maintenance requests through an online portal, where they can track progress and communicate directly. We also give tenants an emergency line which is monitored 24/7. City Roots Properties guarantees responses for non-emergencies within eight hours, while emergencies are responded to immediately, therefore minimizing disruptions for owners and tenants alike.

Tenants pay rent using a secure online system, ensuring safe and timely payments. Tenants have access to recurring payments and receipt history; owners get faster, reliable cash flow and transparency through an owner portal.

Owners receive detailed monthly financial reports showing incomes, expenses, leasing, and maintenance activity. They get secure real-time online portal access, and net proceeds are deposited directly into their bank accounts. In the owner's portal, owners have access to pictures, receipts, invoices, tenant communications with management, and any other information regarding their property under management. City Roots Properties strongly believes communication is key, for owners and tenants alike, and regularly communicate property updates to owners as needed.

We offer hands-on, personalized service, with the same professional throughout leasing, screening, and maintenance stages. We use fair, performance-based pricing, no hidden fees, and align our success with the owner’s results. City Roots Properties does not charge a minimum monthly fee like many other property management companies - during periods of vacancy or tenant non-payment, we do not pay ourselves to show our dedication to your bottom line.