Their services cover marketing and leasing, tenant screening, rent collections, maintenance, financial reporting, and investment strategy support. They tailor solutions for condos, single-family homes, and townhomes throughout Chicago.

They use a thorough tenant-screening process, including credit score checks, eviction and rental history, income/employment verification, landlord references, and criminal background screening. It ensures reliable tenants and long-term stability.

Tenants pay rent using a secure online system, ensuring safe and timely payments. Tenants have access to recurring payments and receipt history; owners get faster, reliable cash flow and transparency through an owner portal.

They provide 24/7 maintenance support. Tenants submit maintenance requests through an online portal, where they can track progress and communicate directly. City Roots Properties guarantees responses within eight hours, minimizing disruptions for owners and tenants alike.

Owners receive detailed monthly financial reports showing incomes, expenses, leasing, and maintenance activity. They get secure real-time online portal access, and net proceeds are deposited directly into their bank accounts.

They offer hands-on, personalised service, with the same professional throughout leasing, screening, and maintenance stages. They use fair, performance-based pricing, no hidden fees, and align their success with the owner’s results.